Delivery Recon Tracker for Dealerships
Delivery recon — cleanup, prep, and lot readiness on one board
Delivery recon is the operational discipline of getting every sold vehicle clean, prepped, and ready in time for the customer. DealerIQ instruments every prep job, names an owner, and makes slips visible the day they happen. (In DealerIQ, recon means delivery cleanup and prep — not service repair or mechanical reconditioning.)
Hernandez · 2022 F-150
4:00 PM · Sales: Marcus
Chen · 2024 CR-V
4:30 PM · Sales: Priya
Patel · 2023 RAV4
5:00 PM · Sales: Jordan
The 'is the car ready?' problem
Most stores can't answer 'is the car ready?' without a phone call. The detail bay knows. Sales doesn't. The GM doesn't. The customer is already in the showroom.
Without a shared prep board, sold vehicle cleanup, lot recon, and showroom clean all compete for the same crew with no visible priority — and the unit that slips is the one with the customer waiting.
Shared visibility, owner-level accountability
DealerIQ tracks each prep job — sold vehicle cleanup, delivery detail, lot recon, showroom clean, add-on prep — with an owner, a lead time, and a live status. Slips alert the owner the same day, not the GM at month-end.
The board surfaces on-time delivery prep rate and at-risk handoffs so the GM sees the pattern, not just the one bad Saturday.
What's inside
Sold vehicle cleanup queue
Every sold deal carries its cleanup and prep status, tied to its delivery appointment.
Lot recon & showroom clean
Aged-unit lot cleanup and showroom presentation prep have their own queue, separated from delivery prep.
Single accountable owner
One named owner per prep job. No 'the detail department' as the owner.
Same-day slip alerts
Alerts route to the prep owner the moment a job crosses its lead time.
Add-on prep tracking
PPF, ceramic, accessory installs, and other add-on prep carry their own lead times — no Saturday-morning ambush.
Delivery-ready reporting
On-time prep rate, average cleanup time, and at-risk handoffs — for the GM, not the controller.
Why DealerIQ
- Cleanup and prep status flows to the delivery board the moment it changes.
- Delivery prep is separated from lot recon so customer-waiting jobs aren't stuck behind aged inventory.
- Owner-level accountability — not 'the department.'
Frequently asked questions
What does DealerIQ mean by 'recon'?
In DealerIQ, recon refers to delivery cleanup and prep — sold vehicle cleanup, delivery detail, lot recon, showroom clean, and vehicle readiness for customer handoff. DealerIQ is not a repair order or mechanical reconditioning platform.
What is delivery recon tracking?
It's tracking — in real time and on a shared board — whether every sold vehicle is clean, prepped, and ready before the customer arrives, with a named owner on every prep job.
How quickly will we see results?
Stores that move from clipboards and group texts to a shared prep board typically cut surprise at-handoff wash-outs to near zero in the first 30–60 days, with on-time delivery prep rates climbing the same window.
How is DealerIQ different from a DMS or CRM?
A DMS owns deal paperwork and inventory accounting. A CRM owns the lead-to-sold pipeline. DealerIQ is the live operational layer between them — the delivery board where sales, finance, recon, and back office coordinate readiness in real time.
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